The PTO is still open for business

Coronavirus Update: How we are taking your complaints during Victoria's lockdown

24 March 2020

These are unprecedented times in the world right now, rapidly changing the way we live our lives and the way we work. We all need to take extra precautions to contain the spread of COVID-19, which means practicing social distancing and where possible, working from home.

At the PTO, we are continuing to operate our scheme, but we have made some changes to the way we take your complaints in light of Victoria's new lockdown measures.

Image shows two people looking at a mobile phone while travelling on a tram.

In line with the statewide efforts to contain the spread of COVID-19, the PTO team are now working remotely. You can still call us on 1800 466 865 but you may need to leave a message and we will call you back. You can also send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your phone number and time that is best to contact you between 9am and 5pm Monday to Friday. If we are unable to call you at this time, we will suggest another time. Please note that when we call you back it will appear as a private number.

We can also be contacted via our website complaint form or you can send us a message via Facebook.

We can also be contacted via The National Relay Service and Translating and Interpreting Service.

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Read an update from the Ombudsman on Covid-19 here.