We are committed to making our services accessible to all consumers who have complaints about public transport services. We understand that accessibility is not just about lodging a complaint, although that is important, it is also about making our complaint process easy to understand and use.

The Ombudsman regularly speaks to community groups, disability advocates and government agencies to explain how the PTO assists consumers.

We have produced the following spoken word and Auslan video about what we do and how consumers can access our service.

If you have a complaint about public transport, you can contact us via This email address is being protected from spambots. You need JavaScript enabled to view it., in writing, by phone and via the National Relay Service.

We have information on our website in eleven community languages and consumers can contact us using the Telephone Interpreter Service. We can make arrangements if you need to meet with us and an Auslan interpreter.