Before you complain to us
You need to complain to the public transport operator or agency first, before you complain to us. You can complain to us if:
- you’re not satisfied with the public transport operator/agency’s response
- you don’t get a response, or
- the problem you complained about isn’t fixed.
It’s important to know that there are some types of complaints the PTO can’t consider.
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Submit your complaint via email
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You can also connect with us through your preferred National Relay Service or the Translation and Interpreting Service, too.
About the PTO and your privacy: To manage and resolve complaints, the PTO needs to collect personal information such as your contact details. Find out how the PTO handles and protects your personal information at our privacy page.
Not sure if the PTO can help with your complaint?
Or not sure where to raise a public transport complaint? Get in touch for advice. If we can’t help, we can usually refer you to someone who can.
Email us
Talk to us
Call 1800 466 865 from 9am to 5pm, Monday to Friday.
You can connect with us through your preferred National Relay Service or Translation and Interpreting Service too.
The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.