Ombudsman launches new video in Auslan

New Auslan video aims to make PTO process easy to use

As part of the Public Transport Ombudsman Awareness Strategy for 2020 we are making it easier for people to contact us, including people with accessibility needs.

Accessibility to public transport is not just about lodging a complaint, but also about making our public transport complaint process easy to understand and to use.

This includes our new Auslan video we have launched today, providing information about what we do and how you can access our service.

This new spoken word and Auslan video explains the Public Transport Ombudsman services, how you can contact us and how we may be able to address your public transport issue.

Screengrab from the Auslan video shows a White Cane User boarding a tram.

Screengrab from the Auslan video.

We want to hear from people from all abilities, so we can help to make the public transport system in Victoria better for everyone.

The film was shot at various locations around Melbourne and Victoria on public transport with the assistance of Auslan interpreters. Auslan is the Australian sign language for people who are Deaf.

You can view the video on our website here, or on YouTube here.

If you have an accessibility issue with public transport we’d like to hear from you.

You can contact us via This email address is being protected from spambots. You need JavaScript enabled to view it., in writing, by phone, Facebook, and via the National Relay Service. We can make arrangements if you need to meet with us and an Auslan interpreter.

For more details on how we are playing an active role in promoting public transport accessibility for everyone in Melbourne and Victoria, visit our Accessibility page.