2020 Annual Report
The Report shows that complaints about public transport were on track to exceed previous years before the onset of COVID-19 significantly impacted patronage on the network in March.
The eight most complained about issues were:
- Staff
- Service delivery
- Ticketing
- Land and infrastructure
- Trams, trains and buses
- COVID-19
- Infringement notices
- Accessibility of public transport
Download the Annual Report PDF here or as a plain text Microsoft Word file here.
You can access the Annual Report media release here.
Previous Annual Reports
PTO Annual Report 2019 Plain Text (Word)
PTO Annual Report 2018 (PDF)
PTO Annual Report 2018 Plain Text (Word)
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.