During the Christmas and New Year period, our office will be closed from 5.00pm on Friday 21 December 2018 until 9.00am Wednesday 2 January 2019. If you contact us during this period, either by email or by leaving a telephone message on Freecall 1800 466 865, we will respond to you when the office reopens on Wednesday 2 January 2019.
We may be able to help if you have a complaint about public transport services or products provided by one of our members.
When you first contact us, we can help you with advice and information. If you have not complained to the public transport operator, we will provide you with referral details. You need to give the operator an opportunity to resolve your complaint before we investigate it. You can find out how to contact the public transport operator here.
If you are not satisifed with the response from the public transport operator, or they do not respond within a reasonable timeframe, please contact us again and we can look into your complaint.
You can make a complaint using our online complaint form below.