Annual Reports

 

2018 Annual Report

The 2018 Annual Report details the major public transport issues raised with the Public Transport Ombudsman in 2017/2018, and looks at ways in which a consumer based complaints Ombudsman such as the PTO serves the community by highlighting broader areas of concern.

Investigations by the PTO increased significantly, and service delivery overtook myki as the most complained about aspect of public transport. Service delivery issues rose 41% compared to last year.

The five most complained about issues were:
1. Service delivery
2. Myki
3. Public transport staff
4. Infrastructure and rolling stock
5. Transport fines

You can access the Annual Report media release here.

Download the report (PDF, 5.5MB)

Download the plain text version of the report (MS Word)

 

Previous Annual Reports

PTO publications can be downloaded as pdf files by clicking on the below links.

PTO Annual Report 2017

PTO Annual Report 2016

PTO Annual Report 2015

PTO Annual Report 2014

PTO Annual Report 2013

PTO Annual Report 2012

PTO Annual Report 2011

PTO Annual Report 2010

PTO Annual Report 2009

PTO Annual Report 2008

PTO Annual Report 2007

PTO Annual Report 2006

PTO Annual Report 2005