Annual Reports

PTO 2017 Annual Report Cover Web

2017 Annual Report

The 2017 Annual Report highlights the major issues and complaints raised by consumers and provides a snapshot of public transport improvements and concerns during 2016/2017.

There was an increase in concerns about service delivery, while complaints about myki continued to fall.

The biggest drop in approaches to the PTO involved transport fines. This was a pleasing result given the work undertaken by PTO together with government and transport operators to address issues involving fines.

The five most complained about issues were myki, issues involving staff, service delivery, infrastructure and rolling stock and fines.

The report notes that the increase in service delivery complaints is not surprising given the growing pressure on the public transport network from various sources including patronage growth, increased traffic and congestion and major transport projects.

Read the report (PDF, 8.59MB)

 

Previous Annual Reports

PTO publications can be downloaded as pdf files by clicking on the below links.

PTO Annual Report 2016

PTO Annual Report 2015

PTO Annual Report 2014

PTO Annual Report 2013

PTO Annual Report 2012

PTO Annual Report 2011

PTO Annual Report 2010

PTO Annual Report 2009

PTO Annual Report 2008

PTO Annual Report 2007

PTO Annual Report 2006

PTO Annual Report 2005