Complaint form - Public Transport Ombudsman Victoria

If you have a complaint about public transport in Melbourne or Victoria, you can tell us about it by filling out this form.

Before you submit this form, please make sure you have tried to resolve your complaint with the public transport operator first.

If you’re not sure how to make a complaint to the operator, contact us and we will give you advice about what you need to do.

If you need information about the Public Transport Ombudsman services in other languages, you can find it on our languages page.

First name*

Please input your first name.

Surname*

Please input your surname

E-mail*

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Phone*

Please enter a valid phone number

Postcode*

Please enter your postcode

Operator

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Bus operator name (if known)

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Other operator name (if known)

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Myki card number (for complaints about myki)

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Summary of complaint

Details of the operator's advice to you

What are you seeking to resolve your complaint?

How did you hear about the PTO?

Please tell us how big is your company.

* Mandatory fields

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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.