If you have a complaint about public transport in Melbourne or Victoria, you can tell us about it by filling out this form. 

Before you submit this form, please make sure you have tried to resolve your complaint with the public transport operator first

If you’re not sure how to make a complaint to the operator, contact us and we will give you advice about what you need to do.

If you need information about the Public Transport Ombudsman services in other languages, you can find it on our languages page

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