Contact Contact



Important Information: PTO closed during Christmas and New Year period.

During the Christmas and New Year period, our office will be closed from 2.00 pm on Friday 22 December 2017 until 9.00am Tuesday 2 January 2018.  If you contact us during this period, either by email or by leaving a telephone message on Freecall 1800 466 865, we will respond to you when the office reopens on Tuesday 2 January 2018.


Before You Contact Us

Please contact the transport operator and try to resolve the problem.  Contact us for advice and assistance if you’re not satisfied with the operator’s response.

Hours of Operation

9.00 am to 5.00 pm - Monday to Friday

Call Us

Free Call*

1800 466 865

*(Free from landlines, standard rates apply for calls from mobiles). If you call from a mobile you can ask us to call you back.

National Relay Service (NRS)

If you are deaf, or have a hearing or speech impairment, you can contact us through the NRS -


Phone 1800 555 677 then ask for 1800 466 865

Speak and Listen (NRS)


Users phone 1800 555 727 then ask for

1800 466 865

Internet Relay Users

Connect to NRS on then ask for 1800 466 865

Telephone Interpreter Service

131 450


(03) 8623 2111


(03) 8623 2100

Mail Address

Public Transport Ombudsman

PO Box 538

Collins Street West




Complaint Form
Click here to make a complaint