Regional Travellers

The Public Transport Ombudsman can provide regional travellers with assistance to resolve their public transport complaints.

We look at a wide of complaints from regional travellers, including:

  • myki and paper tickets
  • Service performance and compensation
  • Unreasonable delay
  • Special needs books and accessibility
  • Regional travellers on metro transport services
  • Refunds and reimbursements

How we can help you

You can contact our office for information and advice in relation to your public transport complaint.

If you have not referred your complaint to the public transport operator, we will give you referral information so you can do so. We cannot investigate your complaint until the operator has had an opportunity to resolve it.

If the operator does not resolve your complaint, or does not reply to you within a reasonable timeframe, please contact us and we will look into your complaint. We will work with you and the operator to find a fair and reasonable outcome to your complaint.

To see an example of how we can help regional travellers, see Joanne's story here.


Here are some links to information that may help you with your complaint.

You can find more helpful information on our Need Advice page. If you need more information or would like to make a complaint, please contact us.

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