Coronavirus Update: How we are taking your complaints during Victoria's lockdown.

These are unprecedented times in the world right now, rapidly changing the way we live our lives and the way we work. We all need to take extra precautions to contain the spread of COVID-19, which means practicing social distancing and where possible, working from home.

At the PTO, we are continuing to operate our scheme, but we have made some changes to the way we take your complaints in light of Victoria's new lockdown measures.

Image shows two people looking at a mobile phone while travelling on a tram.

In line with the statewide efforts to contain the spread of Coronavirus, our team are now working remotely. This means we cannot answer your phone calls - but we still want to hear from you, with your complaints about public transport. You can still call us on 1800 466 865 and leave us a message and we will call you back.

If you would like to speak with us you can send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your phone number and a time that is best to contact you between 9am and 5pm, Monday to Friday. If we are unable to call you at this time, we will suggest another time. Please note when we call you back it will appear as a private number.

We can also be contacted via our website contact form here or you can send us a message via Facebook here.

We can also be contacted via The National Relay Service and Translating and Interpreting Service.

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Read an update from the Ombudsman on Covid-19 here